by Emma Tsai

Here are some of my favorite articles I found this past week:

Four Customer Experience Secrets for Subscription-based Businesses

https://www.linkedin.com/pulse/four-customer-experience-secrets-subscription-based-jacob-wobbrock?trk=cha-feed-art-title-207

Reducing customer churn is key to building a healthy subscription-based business. The article gives four secrets to reducing ...

By Emma Tsai
Recently, I attended a very interesting and informative Webinar presented by Rick Gallagher. The topic was, “The Customer Service Survival Guide: What to say to defuse even the worst customer situation”. It talked about the skills you can learn to defuse a bad customer situation. Click to view the recorded Webinar, or see below for a quick summary:
1. How to defuse ...

September 8, 2009
Since 2001, CodePartners has delivered thousands of business critical software development solutions. Our commitment to combining software development excellence with a relentless focus on customer service has provided a multinational customer base that spans from the US to Australia, South Africa, United Kingdom, China, Malaysia, Mexico, Canada, and Puerto Rico.

Some of the mo...